The Foundation for Black Women’s Wellness (FFBWW) is seeking an Intake & Services Coordinator to support the daily operations of our Maternal and Child Health (MCH) services and programs, namely ConnectRx Wisconsin, Umama Birthing Services and Reach for Wellness, our three full-spectrum doula services committed to providing compassionate, personalized support to mothers and families throughout pregnancy, birth, and the postpartum period. This position will play a key role in realizing and sustaining our organization’s commitment to offering high quality maternal and child health services that raise the standard of care and improve birth outcomes for all women and birthing people across Wisconsin.

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Position Summary:

The Intake & Services Coordinator serves as the primary point of contact for families entering our Maternal and Child Health services and is responsible for ensuring a seamless, responsive, and client-centered enrollment experience. This position manages referrals, conducts client outreach, coordinates intake appointments, completes enrollment documentation, and facilitates timely connections between families, doulas, and members of the interdisciplinary care team.

Working alongside FFBWW’s MCH Leadership, the Intake & Services Coordinator provides ongoing care navigation, resource coordination, and client engagement to ensure families remain connected to services throughout their maternal health journey. This position also collaborates with healthcare providers, community organizations, and internal staff to support coordinated, high-quality care and the successful implementation of our Maternal and Child Health services and programs.

Duties/Responsibilities

Client Intake & Care Coordination

• Serve as the primary point of contact for all referrals received through healthcare providers, community partners, and self-referrals.
• Conduct timely outreach to newly referred clients to introduce FFBWW’s MCH Programs and assess interest in enrollment.
• Complete multiple outreach attempts utilizing phone, text, email, and other approved communication methods to successfully engage prospective clients.
• Schedule and coordinate client intake appointments while ensuring a welcoming, responsive, and trauma-informed experience.
• Complete enrollment documentation and maintain accurate client records in accordance with organizational policies and program requirements.
• Support client assignments with doulas and facilitate communication between clients and members of the care team.
• Monitor client engagement throughout pregnancy and the postpartum period to ensure continuity of care and timely follow-up.
• Provide care navigation by connecting families to internal programs, healthcare services, community resources, and other supportive services that address identified needs.
• Maintain ongoing communication with clients to promote participation, address barriers to care, and facilitate access to available services.
• Escalate client concerns, complex cases, or urgent needs to the appropriate clinical or program leadership.

Program Operations

• Work collaboratively with the Program Operations Manager to support the daily operations and implementation of  FFBWW’s Maternal and Child Health services.
• Maintain accurate referral, enrollment, and client assignment workflows to ensure timely access to services.
• Assist with scheduling, coordinating, and documenting program activities, meetings, and operational processes.
• Support quality improvement initiatives by identifying opportunities to improve client engagement, intake efficiency, and service delivery.
• Organize and maintain program files, documentation, and electronic records while ensuring confidentiality and compliance with organizational policies.
• Support operational projects and special initiatives as assigned.

Community & Client Engagement

• Promote awareness of FFBWW’s Maternal and Child Health services and programs through community outreach and partner engagement.
• Support families in accessing culturally responsive maternal health resources and services that promote healthy pregnancies and positive birth outcomes.
• Represent FFBWW and our Maternal and Child Health services and programs at community meetings, outreach events, and partner activities as assigned.

Data Collection & Reporting

• Maintain accurate and timely documentation within organizational databases and electronic systems.
• Track referrals, outreach efforts, enrollment outcomes, client engagement activities, and service utilization.
• Support data collection, reporting, and program evaluation activities to ensure compliance with grant and organizational requirements.
• Assist with quality assurance activities by monitoring data integrity and identifying opportunities for process improvement.

Other Duties

• Participate in staff meetings, trainings, and professional development opportunities.
• Support Maternal & Child Health initiatives as assigned.
• Perform other duties as assigned.

Required Skills/Abilities:

• Ability to thrive in a collaborative, fast-paced environment with frequent changing priorities.
• Tech Savvy with a firm grasp of MS Office, Google Business Suite, and various business and project management software.
• Exceptional organizational, time management, and problem solving skills—must be able to think on your feet and outside the box.
• A strong team player who is also a self-starter with a desire to take on new challenges.
• Must be flexible and able to occasionally work outside of normal business hours.
• Excellent organizational and leadership abilities, impeccable communication and people skills.

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Preferred Skills/Abilities

• Excellent communication skills, both verbal and written, with the ability to engage a wide range of stakeholders.
• Commitment to health equity and improving outcomes for women and their families.
• Problem-solving skills and the ability to address challenges in a resourceful and timely manner.

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Education & Experience:

• Bachelor’s degree in public health, social work, healthcare management, human services, or a related field. (Equivalent experience may be considered in lieu of a degree.)
• Certification as a Community Health Worker (CHW) or similar credential, preferred but not required.
• A passionate advocate for women’s health, and commitment to bringing women and partners together to improve the health of women, families, and communities.
• Minimum of 3–5 years of experience in a related role.
• Demonstrated experience working with diverse populations, with a focus on health equity and culturally responsive care.
• Proven track record of developing and maintaining relationships with community organizations, healthcare providers, and social service agencies.
• Proficiency in using case management software (e.g., Pearsuite, Apricot360 or similar) and standard office software (e.g., Google Suite, Microsoft Office).
• Knowledge of social determinants of health (SDoH) and experience addressing social risk factors through community-based interventions.
• Familiarity with HIPAA regulations and best practices for client confidentiality and data security.

Compensation & Benefits:

• Salary range: $45,000.00 - $60,000.00 annually.
• FFBWW offers a competitive benefits package including employer-sponsored health insurance (medical, dental and vision), a Health Reimbursement Arrangement (HRA), a 401k plan with employer matching contributions, and optional life and disability insurance coverage.
• FFBWW offers a generous 160 hours of  Paid Time Off (PTO) annually, with PTO hours prorated for new hires. In addition, employees receive 12 paid holidays each year, plus a special bonus day off during their birth month. 

Work Location:

• This position will be based out of our headquarters in Madison, WI 53713.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

How to Apply:

Submit a resume and cover letter describing your experience and interest in the role, names and contact information of at least 3 professional and personal references, as a single PDF.  We will be reviewing applications until the position is filled. 

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Contact admin@ffbww.org with any questions. No calls please.

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About the Foundation for Black Women’s Wellness

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Established in June 2012, the Foundation for Black Women's Wellness is committed to our mission to energize, mobilize and support women to transform their health and their lives through education, advocacy, support, and powerful partnerships. A central part of our work involves efforts to eliminate health disparities and other barriers impacting the lives of Black women and their families by working with community members, partners, and allies to influence systemic change. Each year we reach, engage, and support over 10,000 women and girls to build healthier lives, and impact and inspire thousands more through our advocacy work and social channels. To learn more, visit www.ffbww.org.

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Our Purpose. Empowering A Generation of Well Black Women.

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Our Mission. We energize, mobilize and support women to transform their health 

and their lives through education, advocacy, leadership development, and

powerful partnerships.

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Our Vision.   We envision a world where Black women are healthy, thriving, and free.

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